Frequently Asked Questions
You will receive an estimate of the taxes to be paid in your country when paying for your order. UPS will contact you for the payment of duties. Please note that we are not responsible for these fees and that customs laws may vary depending on the country. Do not hesitate to contact us if you have any other questions or concerns. Our goal is to offer you the best shopping experience possible.
All of our packages are insured. If anything is lost or arrives damaged, please take a photo within 3 days and contact us immediately at [email protected]. We will do our best to replace it as soon as possible.
We offer two shipping options: Express (24/48 hours in Europe and worldwide) and Standard (2-3 days in Europe and 5 to 7 working days internationally).
items on backorder have varying delays that we cannot control.
Shipping costs vary depending on the destination and the weight of the package. The exact shipping cost will be displayed during the checkout process.
Once your order has shipped, you will receive an email with a tracking number. You can track your order on the carrier’s website using this number.
Items in stock will be shipped from our warehouse within 2-3 business days of your order.