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Frequently Asked Questions

Below is a list of materials along with their corresponding product care instructions. Please select the material of your product from the list and follow the provided care guidelines.

ACRYLIC

Our acrylic products are designed to withstand temperatures ranging from -10°C to 50°C and can even be frozen. To ensure their longevity, we recommend hand washing them only. Do not place them in the microwave. For cleaning, use only neutral detergent and non-abrasive materials.

Please note:

  • Prolonged exposure to high temperatures and humidity, incorrect detergent dosage, and the use of detergent containing aluminum or metal protection may cause discoloration or cloudiness over time.
  • Leaving dairy products, coffee, cocoa, tea, or alcoholic beverages overnight may leave a rim on the glass. To prevent this, wash the glass promptly after use with hot soapy water, hand wash, or use our cleaning product regularly.

Alligator

To care for your leather products, gently wipe them down with a soft, dry cloth to remove any dirt or dust. For more stubborn stains, use a leather cleaner and follow the manufacturer's instructions. Avoid using water, harsh chemicals, or abrasive cleaners, and store your leather items in a cool, dry place away from direct sunlight.

Brass

Dip a soft cloth into soapy water and gently wipe the brass surface. Use a gentle, circular motion to remove dirt. Avoid using abrasive materials or harsh chemicals, as these can damage the brass finish.

Buffalo

To care for your leather products, gently wipe them down with a soft, dry cloth to remove any dirt or dust. For more stubborn stains, use a leather cleaner and follow the manufacturer's instructions. Avoid using water, harsh chemicals, or abrasive cleaners, and store your leather items in a cool, dry place away from direct sunlight.

Capiz Shell

Dip a soft cloth into soapy water and gently wipe the surface.

Cashmere

Dry cleaning only.

Porcelain

Most of our china is dishwasher safe, only pieces with silver or gold accents and any hand-painted china should be washed by hand with a non-abrasive detergent and warm water. For pieces that are dishwasher safe, use a gentle cycle with a non-citrus, non-abrasive detergent, and avoid using high temperatures or an intense drying cycle.

Enamel

Dip a soft cloth into soapy water and gently wipe the surface.

Cotton

Most cotton items can be machine washed. Use a gentle cycle with cold or lukewarm water to prevent shrinking or fading. Use a mild detergent and avoid using bleach, as it can weaken the fibers.

For delicate cotton items or those with special embellishments, hand washing is recommended. Use cool water and a mild detergent. Gently agitate the water and let the item soak for a few minutes before rinsing thoroughly.

Crystal glass paste

We recommend you maintain your Daum pieces in crystal with a soft and dry microfiber cloth, without the addition of water or detergent products.

In the case of agglomerated dust or if the piece loses its brightness, we recommend you:

  • Clean the sculpture with clear water set at room temperature to avoid thermal shock, without the use of detergent
  • Leave the piece to dry for 24 hours
  • Apply a thin layer of coat of liquid wax from the Daum maintenance kit with a paintbrush or spray, then leave it to dry again
  • Polish it with a soft, lint-free cloth

If the piece contains parts in bronze or other metals, it is advised not to wet the piece, and to simply dust it and polish it with a soft cloth.

For general usage recommendations, we advise the following points:

  • Do not position the piece outdoors. It must be protected from the sun and bad weather
  • Avoid positioning directly next to a source of excessive heat to avoid thermal shock
  • Position the piece on a stable surface capable of supporting its weight

Fossils

Dip a soft cloth into soapy water and gently wipe the surface.

Galuchat

Dip a soft cloth into soapy water and gently wipe the surface.

Glass

Dish-washer friendly on a gentle cycle.

Glass Beads

Dip a soft cloth into soapy water and gently wipe the surface.

Horn

Dip a soft cloth into soapy water and gently wipe the surface.

Leather

To care for your leather products, gently wipe them down with a soft, dry cloth to remove any dirt or dust. For more stubborn stains, use a leather cleaner and follow the manufacturer's instructions. Avoid using water, harsh chemicals, or abrasive cleaners, and store your leather items in a cool, dry place away from direct sunlight.

Linen

For delicate linen items or those with special embellishments, hand washing is recommended. Use cool water and a mild detergent. Gently agitate the water and let the item soak for a few minutes before rinsing thoroughly.

Crystal

To clean crystal products, hand wash them with mild dish soap in warm water and dry with a soft, lint-free cloth; avoid harsh detergents, hot water, and abrasive brushes. For crystal glasses, wash individually by hand using gentle care dishwasher tablets or in a dishwasher set to the delicate cycle with low temperature, ensuring glasses don't touch each other; dry by draining on a towel or wiping delicately, then store without touching.

For decanters, rinse immediately after use, wash in warm water with a soft sponge using gentle care dishwasher tablets, and store without a cap to allow for airing; absorb any remaining moisture with absorbent kitchen paper.

Ceramic

Clean ceramic items by hand with warm water and mild dish soap, avoiding abrasives; thoroughly dry to prevent water spots, avoid extreme temperature changes.

MDF

Dip a soft cloth into soapy water and gently wipe the surface.

Metal

Dip a soft cloth into soapy water and gently wipe the surface.

Onyx

Dip a soft cloth into soapy water and gently wipe the surface.

Plastic

Dip a soft cloth into soapy water and gently wipe the surface.

Polyester

To clean polyester, machine wash with mild detergent in cold or lukewarm water. Avoid bleach and fabric softeners. Air dry or tumble dry on low heat . Iron on low heat if needed. Check the care label for specific instructions.

Pyrex

Dish-washer friendly on a gentle cycle.

Quartz

Dip a soft cloth into soapy water and gently wipe the surface.

Raffia

To clean raffia, spot clean minor stains with water. For overall cleaning, hand wash in lukewarm water with mild detergent, gently scrubbing. Rinse thoroughly and air dry flat away from direct sunlight.

Rattan

To clean rattan, spot clean minor stains with water. For overall cleaning, hand wash in lukewarm water with mild detergent, gently scrubbing. Rinse thoroughly and air dry flat away from direct sunlight.

Resin

Dip a soft cloth into soapy water and gently wipe the surface.

Silicone

Dip a soft cloth into soapy water and gently wipe the surface.

Silver plated

To care for silverware products, hand wash them with a non-lemon-scented mild detergent and warm water, then rinse and dry immediately with a soft cloth. Use a specialized silverware product periodically to remove tarnish and restore shine. Avoid using abrasive sponges, detergents, or hot water, and store the products in a dry, dust-free place.

Silver

To care for silverware products, hand wash them with a non-lemon-scented mild detergent and warm water, then rinse and dry immediately with a soft cloth. Use a specialized silverware product periodically to remove tarnish and restore shine. Avoid using abrasive sponges, detergents, or hot water, and store the products in a dry, dust-free place.

Sponge

Machine wash in water (30°C) with a gentle, non-bleach detergent, and tumble dry on low. Avoid using fabric softeners or bleach, and iron on low heat if necessary.

Sterling silver

To care for silverware products, hand wash them with a non-lemon-scented mild detergent and warm water, then rinse and dry immediately with a soft cloth. Use a specialized silverware product periodically to remove tarnish and restore shine. Avoid using abrasive sponges, detergents, or hot water, and store the products in a dry, dust-free place.

Stone

Dip a soft cloth into soapy water and gently wipe the surface.

Stoneware

Dip a soft cloth into soapy water and gently wipe the surface.

Synthetic fur

Spot clean stains with mild detergent and water, or hand wash in cold water with gentle detergent, rinse thoroughly, air dry flat away from heat and sunlight, and gently brush to fluff the fibers after drying.

Wood

To care for your wooden items, wipe them clean with a damp cloth and mild soap as needed. Avoid soaking or submerging the wood in water, and do not use harsh chemicals or abrasive materials that can damage the wood.

100% Cotton Satin

WASHING

  • An important step is to separate your linens into light and dark colors.
  • Wash your matching linens together to preserve their color consistency over time.
  • A first wash is very important for new linens and prepares them for a long and beautiful life. So, always pre-wash linens before first use.
  • Bed sets should be washed at 30 degrees machine wash cold to warm (*not hot), with cold rinse and a mild liquid detergent, at a gentle wash and spin cycle.
  • Never fully pack the washing machine.
  • Items with delicate embroideries can be washed inside out, and small items with lace trims can be placed in mesh bags for further protection.
  • The liquid detergent should not contain whiteners or bleaching agents because they might alter and weaken the color and texture of the fabric over time.
  • Specific stains should be pre-treated before the general wash cycle.
  • Avoid washing bed linens with towels as the terry cotton can graze the fabric.
  • We recommend professional cleaning for pique and quilted bed covers as they are too large and too heavy when wet to be used in home washing machines.


DRYING

  • The ideal way to dry your linens is by air, draping them using a line. Do not place the linens in intense and direct sunlight, as it might lead to yellowing.
  • You can also dry your linen by shaking out the humid linens after they are washed and place them loosely in the dryer. Do not overload the dryer.
  • Tumble dry at the lowest heat setting or cool air setting, and never completely dry them as prolonged heat will dry out their fibers and make them lifeless over time.
  • Dry clean is also an option.


IRONING

  • The best time to iron your linens is when they are still damp.
  • The iron setting should be warm/hot for cottons, and hot for linens.
  • It is advised to iron your cotton sateen sheets on the reverse side; it will soften the fibers and restore the shine; as the cotton sateen can lose its original silkiness after first wash due to its woven construction.
  • When ironing monograms, delicate lace, or other embroideries, place a soft white slightly damp cloth over your linens, and iron on the reverse side when feasible.

100% Cotton Terry

WASHING

  • Sabrina Monte-carlo towels are made of 100% Egyptian cotton & weaved in Italy.
  • We recommend washing towels separately from linens, and always separating light and dark colors from each other.
  • Always pre-wash your towels twice before use.
  • As a first wash: pre-soak in cold water with a small amount of mild liquid detergent. After this wash, run a cycle at a low temperature, ideally 30 degrees Celsius.
  • On following washes, continue to machine wash your towels with cold water and a mild liquid detergent. Never pour detergents directly onto your towels.
  • Avoid chlorine based bleaching detergents as they can damage the terry.
  • Ideally it would be best to wash the towels only with other towels to avoid pulls to terry loops from hardware such as rivets, buttons, and zippers.
  • Do not overload the washing machine.


DRYING

  • Tumble dry on low to medium heat. Do not over-dry.
  • Remove your towels when the drying cycle ends.
  • You don't need to iron your terry. Instead you can easily flatten and smoothen your towels with your hands before folding and storing.
  • Do not overload the dryer.

100% Quilted Cotton

WASHING

  • Pre-Wash - Before using your quilted cotton bath mat for the first time, it is important to pre-wash it. Soak the mat in cold water with a small amount of mild liquid detergent, then run a cycle at a low temperature, ideally 30 degrees Celsius.
  • Regular Washing - For subsequent washes, continue to machine wash your bath mat in cold water using a mild liquid detergent. Avoid pouring detergents directly onto the mat to prevent discoloration and fiber damage.
  • Color Separation - Always separate light and dark colors to maintain the original look of the mat.
  • Avoid Bleach - Do not use chlorine-based bleaching agents as they can weaken the fibers and damage the quilted texture.
  • Machine Load - Do not overload the washing machine to ensure a thorough and gentle wash. Ideally, wash the bath mats with other similar items to avoid damage from items like buttons and zippers.


DRYING

  • Tumble Dry - Dry the bath mat on a low to medium heat setting in the dryer. Do not over-dry as prolonged heat can damage the fibers.
  • Remove Promptly - Take out the mat as soon as the drying cycle ends to avoid wrinkles and stiffness.
  • Air Drying - If possible, air drying by laying the mat flat can also help maintain its shape and softness.

Stainless Steel

CLEANING

  • Daily Cleaning - Wipe your stainless steel items with a soft cloth and warm water. For best results, use a microfiber cloth to avoid scratching the surface. Dry immediately to prevent water spots.
  • Mild Detergent - For more thorough cleaning, use a mild detergent or dish soap mixed with warm water. Apply the solution with a soft cloth or sponge, then rinse thoroughly with clean water and dry with a soft cloth.
  • Avoid Abrasives - Do not use abrasive cleaners, steel wool, or scouring pads, as they can scratch and damage the stainless steel surface. Stick to non-abrasive cleaning tools.
  • Fingerprint Removal - For removing fingerprints and smudges, use a small amount of glass cleaner on a soft cloth, or a specially formulated stainless steel cleaner. Always wipe in the direction of the stainless steel grain for the best results.


POLISHING

  • Stainless Steel Polish - To maintain the shine of your stainless steel, use a stainless steel polish or a mixture of olive oil and vinegar. Apply a small amount to a soft cloth and rub in the direction of the grain. Buff with a clean, dry cloth to a shiny finish.
  • Homemade Polish - You can also use a mixture of baking soda and water to create a paste. Apply it with a soft cloth, rub gently, and rinse thoroughly with warm water. Dry immediately to prevent water spots.


STAIN AND RUST REMOVAL

  • Baking Soda Paste - For minor stains and rust spots, use a paste made of baking soda and water. Apply it to the affected area, let it sit for a few minutes, then scrub gently with a soft cloth or brush. Rinse thoroughly and dry.
  • Vinegar Solution - For tougher stains, use a solution of white vinegar and water. Spray it onto the stain, let it sit for a few minutes, then wipe clean with a soft cloth. Rinse and dry thoroughly.


PREVENTIVE CARE

  • Avoid Chlorides - Keep stainless steel away from chloride-containing solutions (like bleach) as they can cause corrosion and staining.
  • Temperature Control - Avoid exposing stainless steel to extreme temperatures. Do not place hot cookware directly onto a stainless steel surface as it can cause discoloration and damage.
  • Regular Maintenance - Regularly clean and polish your stainless steel items to maintain their appearance and prevent build-up of dirt and grime.


DISHWASHER USE

  • Check for Dishwasher Compatibility - Before placing your stainless steel items in the dishwasher, check the manufacturer's instructions to ensure they are dishwasher-friendly. Some stainless steel products may be suitable for dishwasher use, but others might be damaged by the harsh detergents and high temperatures used in dishwashers.
  • Dishwasher Instructions - If the product is dishwasher-safe, place it on the top rack to avoid direct contact with heating elements. Use a mild detergent and avoid overcrowding the dishwasher to ensure thorough cleaning and prevent scratches.

By following these care instructions, your stainless steel products will retain their aesthetic appeal and functionality for a long time.